How we handle your personal information

1. What information we collect

We collect only the information we need to understand your situation and provide advice, including:

• Contact details: name and email
• Personal details: date of birth, family situation, employment
• Financial details: income, KiwiSaver details, and other assets and investments where relevant to the advice
• Information you provide in our questionnaires and pre-fill forms
• Records of the advice we give you

If you choose not to provide certain information, our advice may need to be limited or we may not be able to act for you.

2. How we use your information

We use your information to:

• analyse your financial position and model different scenarios
• generate your personalised advice report
• communicate with you about your engagement
• meet our legal, regulatory and record-keeping obligations

We do not sell your information or use it for unrelated marketing.

3. Who we share information with

We may share your information with:

• service providers who support our business, including secure cloud storage, IT services, and automated systems used to generate your advice report – some of these services may process data overseas, and we take reasonable steps to ensure your information is adequately protected in all cases
• regulators, dispute resolution schemes or other authorities if we are required or authorised by law to do so

We do not share your information with other professionals without your consent unless required by law.

4. Where and how information is stored

Your information is stored electronically using reputable cloud services. Our primary document storage (Microsoft 365) is hosted in New Zealand or Australia. We take reasonable steps to protect your information, including:

• secure log-ins and access controls
• encryption and regular system updates
• limiting access to people who need the information to do their work

Your advice report is delivered via a private link. You are responsible for keeping that link secure – anyone with access to it can view your report. If you would like your report removed, contact us at advice@askcassie.co.nz.

We remain responsible for your information even when it is held by our service providers.

5. How long we keep information

We keep advice records for at least 7 years after your engagement, as required by our financial advice obligations. After that, information may be securely deleted or anonymised unless we need to keep it longer for legal or regulatory reasons.

6. Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct any information you believe is incorrect or incomplete

To exercise these rights, contact:

Email: advice@askcassie.co.nz
Website: askcassie.co.nz

If we cannot resolve a privacy concern, you can contact the Office of the Privacy Commissioner:

Website: www.privacy.org.nz
Phone: 0800 803 909

7. Privacy breaches

If there is a privacy breach that is likely to cause you serious harm, we will:

• take steps to contain and assess the breach
• notify you and the Office of the Privacy Commissioner, as required by law