How we handle your personal information

1. What information we collect

We collect only the information we need to understand your situation and provide advice, including:

• Contact details: name and email
• Personal details: your age, whether you have a partner, and your employment
• Financial details: income, KiwiSaver details, and other assets and investments where relevant to the advice
• Information you provide in our questionnaires and pre-fill forms
• Records of the advice we give you

If you ask us to email you your calculator results, we store the address you give us, the result reference, and your consent choices, and use them only to send that email (and, only if you tick the box, one follow-up about your result).

If you choose not to provide certain information, our advice may need to be limited or we may not be able to act for you.

2. How we use your information

We use your information to:

• analyse your financial position and model different scenarios
• generate your personalised advice report
• communicate with you about your engagement
• meet our legal, regulatory and record-keeping obligations
• understand how our service is used and see what New Zealanders’ KiwiSaver settings look like

We do not sell your information or use it for unrelated marketing.

3. Who we share information with

We may share your information with:

• service providers who support our business, including secure cloud storage, IT services, and automated systems used to generate your advice report
• regulators, dispute resolution schemes or other authorities if we are required or authorised by law to do so

We also use overseas services to take payment, send email and generate your report. They don't keep your information. We take reasonable steps to ensure your information is adequately protected in all cases.

We do not share your information with other professionals without your consent unless required by law.

4. Where and how information is stored

Your information is stored electronically using reputable cloud services. Your report and the documents you signed are kept for 7 years, as the law requires. A copy of your report is archived in New Zealand.

The system that runs the service is hosted in the United Kingdom. Your report and answers are cleared from it 90 days after your advice is delivered; your name and email stay while our record-keeping obligations run.

We take reasonable steps to protect your information, including:

• secure log-ins and access controls
• encryption and regular system updates
• limiting access to people who need the information to do their work

Your advice report is delivered via a private link. You are responsible for keeping that link secure – anyone with access to it can view your report. If you would like your report removed, contact us at hello@askcassie.co.nz.

We remain responsible for your information even when it is held by our service providers.

5. How long we keep information

We keep the record of your advice – your report and the documents you signed – for at least 7 years after your engagement, as required by our financial advice obligations. Your name and email stay with that record while those obligations run.

We keep the results of free assessments to understand how people use the tool. After 12 months we strip anything that identifies you, so what’s left is just numbers.

6. Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct any information you believe is incorrect or incomplete

To exercise these rights, contact:

Email: hello@askcassie.co.nz
Website: askcassie.co.nz

If we cannot resolve a privacy concern, you can contact the Office of the Privacy Commissioner:

Website: www.privacy.org.nz
Phone: 0800 803 909

7. Privacy breaches

If there is a privacy breach that is likely to cause you serious harm, we will:

• take steps to contain and assess the breach
• notify you and the Office of the Privacy Commissioner, as required by law